Technical Support Plans
“Basic” Technical Support Plan
Price – $30 per month or $350 per year
- Up to 2 hours per month of training via Skype to help you with your website content editing.
- Minor changes of website’s design, e.g. an icon’s color or font’s size. Or changes of website’s structure, e.g. create or add a new page using the existing template. Or change configuration of existing plugins (e.g. add new field into a contact form).
- Set up and monitor website’s backup, to allow a recovery in case of server crash.
- Keep server software fine-tuned and updated with new versions of software and plugins. We test new versions in the lab prior to installing them on your server.
- Monitor website’s performance and availability.
- Fix server’s software in case of a failure at hosting. Help with hosting’s support and server software vendor’s support.
- Secure your website against hackers and spammers. Monitor and block suspicious visitor activity.
- Recover your website after a hacker attack or hosting problem. The backup should already be setup.
- Configure SEO settings for the whole website. Also register your website in Google, Bing, Yandex directories and statistics.
Note: this does not include configuring SEO for individual pages, nor SEO optimization or promotion.
- Offer 20% discount on additional hourly services, for example: retouch photos – $30/h; compose video – $40/h; move to another hosting – $70/h.
“Business” Technical Support Plan
Price – $45 per month or $500 per year
This plan includes all items of “Basic” plan plus the following:
- Support hosted corporate email, e.g. setting up email boxes, mail-lists, forwarding, anti-spam and anti-virus – using the server software at the hosting.
- Configure SEO settings for the individual pages, monitor and adapt to the visitors’ statistic.
Note: this does not include SEO promotion.
- Update the website content on demand, e.g. change text or tables on pages, add new photos or videos (using website’s own disk space, or photo/video hosting, like Flickr or Youtube).